Platform guide

Donor guide: how to donate items on My Joy of Giving

Donors give unused items or surplus food and can also support others by requesting available listings when appropriate.

Best if… You have items or food to give, or you want to help request pickups for others.

You can

Step 1: Create an account and sign in

Register as a donor and sign in. The first time, you are asked to accept the current Privacy Policy and Terms before you can use your account.
Step 2: Open the donation form

Go to Donate and choose to give an item. Add a clear title, pick a category, choose the condition and enter the quantity. A short description is optional but helps people decide.
Step 3: Add the pickup details

Enter the pickup address and an optional landmark, then the country, state, city and PIN code. Add a 10-digit mobile number for pickup and any notes about when you are available.
Step 4: Add photos

You can add up to 5 photos. Clear photos of the actual item help receivers know what they are asking for.
Step 5: Preview, then post or save a draft

Check everything on the preview page. Post it to make it live straight away, or save it as a draft and finish it later from My Donations.
Step 6: Accept a request

When someone requests your item, you get a notification. Open the donation and accept the request. Only then can you and the requester see each other’s contact details to arrange pickup.
Step 7: Hand it over and mark it done

After the handover, mark the donation as handed over. It is then completed and its status stays accurate for everyone.

Your phone number is shared only with the person whose request you accept.
Items here are given as donations. Never ask for or accept payment for them.
Check the item before the handover and describe any defects honestly in the listing.

If no one comes for pickup, choose “No one came”. The request closes and the item is open for new requests.
A request that is not completed expires after 48 hours. You can then republish the item so others can ask for it.