Platform guide

Volunteer guide: how to help with pickups and deliveries on My Joy of Giving

Volunteers use the volunteer hub and assignment paths that already exist. We only describe shipped capabilities.

Best if… You want to help with assignments and volunteering paths already in the product.

You can

Step 1: Register as a volunteer

Create a volunteer account and sign in to open the volunteer dashboard.
Step 2: Check your assignments

Pickup tasks assigned to you appear in your assignments list with the item and pickup area.
Step 3: Accept the task

Open an assignment and accept it if you can do it. You can also decline it so it can go to someone else.
Step 4: Confirm pickup

Collect the item from the donor and confirm the pickup in the app.
Step 5: Confirm delivery

Deliver the item and confirm delivery. The receiver then confirms that they received it.
Step 6: Accept only what you can do

Look at the item details and the pickup area before accepting, and accept only tasks you can reach and carry safely.
Step 7: Update the status on the way

After pickup, mark the task as out for delivery so the donor and the receiver know the item is on its way.
Step 8: Know the order of statuses

An assignment moves from accepted to picked up, then out for delivery, and finally delivered.

Use only the contact details shown in the assignment and do not share them with others.
If you cannot finish a task, update its status so it can be reassigned.
Check the item at pickup. If anything is damaged or missing, tell the team before you deliver it.
Travel safely, and hand items over in a public, well-lit place whenever possible.

When the receiver confirms, the donation is completed and the task leaves your active list.
Check your assignments list regularly, because new pickup tasks can be assigned to you at any time.
If you decline a task, it goes back so the team can assign it to another volunteer.