Platform guide

Food Provider guide: how to list surplus food on My Joy of Giving

Food Providers list surplus Food Rescue meals so NGOs and donors can arrange pickup and distribution.

Best if… You run a hotel, restaurant, or catering kitchen with surplus meals.

You can

Step 1: Register as a Food Provider

Hotels, restaurants and caterers register as a Food Provider and complete their business profile before listing food.
Step 2: List the surplus food

Create a Food Rescue listing with the food, quantity and pickup details. Set the time until which the food is available, up to 12 hours from now.
Step 3: Go live and receive requests

The listing is published as available, so NGOs and receivers nearby can request a pickup. A receiver can hold up to 2 open food pickups at a time.
Step 4: Hand over the food

When the collector arrives, hand over the food and mark the pickup as handed over.
Step 5: Edit a listing if plans change

If the quantity or the pickup time changes, edit the listing so NGOs and receivers see the correct details.
Step 6: Confirm the handover

When the food is collected, confirm the pickup so the listing is closed and nobody else travels for it.

List only food that is safe to eat and set an honest time until it stays fresh.
Hand over food only to the person or organisation whose pickup was accepted.
List only food that is fresh and safe to eat, packed hygienically, and labelled if it contains common allergens.

After the available-until time, either side can still confirm the pickup for 24 hours. After that, the listing closes as not collected.
If nobody arrives, use “No one came” so the listing can be requested again while there is time left.
There is a 24-hour grace period to confirm a pickup, so check your listing until the food has been collected.