Platform guide
How My Joy of Giving works: a guide for every role
My Joy of Giving (MJG) connects people who want to give with people and organisations who need help — through item donations, food rescue, and emergency help campaigns. Pick the role that matches what you want to do.
Choose your role
Each account type unlocks different actions. You can always browse as a guest; login is required to request items or create listings.
Donor
Best if…
You have items or food to give, or you want to help request pickups for others.
Learn more →Receiver
Best if…
You or your family need donated items nearby.
Learn more →NGO
Best if…
You represent a verified organisation that collects and distributes help.
Learn more →Food Provider
Best if…
You run a hotel, restaurant, or catering kitchen with surplus meals.
Learn more →Volunteer
Best if…
You want to help with assignments and volunteering paths already in the product.
Learn more →How giving works
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1
List what you can give
Create an item donation or surplus food listing with location and pickup details.
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2
Wait for a verified request
Receivers or NGOs request available listings. Donors may also request another person’s item for someone in need.
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3
Coordinate pickup
When a request is accepted or assigned, coordinate pickup using the contact details the product shares for that step.
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4
Confirm when done
Mark the handoff complete so the listing status stays accurate for everyone.
How receiving works
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1
Browse near you
Search donations and food rescue with location filters or Near Me.
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2
Request what you need
Sign in as a receiver (or donor helping someone else) and request an available listing.
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3
Collect after approval
When the donor or assigned NGO confirms, arrange pickup and collect the item or food.
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4
Confirm received
Confirm receipt on your dashboard so the donation can be marked completed.
How Food Rescue works
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1
Food provider lists surplus
Hotels and restaurants list meals available for rescue with quantity and timing.
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2
NGO or donor requests pickup
Verified NGOs use the Food Rescue board; donors can also request pickup for distribution.
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3
Admin assigns when needed
Some pickups are assigned by admins so the right organisation collects the food.
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4
Distribute to people in need
The collecting party picks up and distributes according to their process — MJG does not invent auto-approval.
Safety & trust
- Verification helps keep the community safer — NGOs and sensitive flows may require proof before full access.
- Emergency Help campaigns are for verified support requests. Public campaign payment/contribute is not live; do not expect online payment on campaigns today.
- Privacy and terms are published on our CMS legal pages. Never share government ID or bank details in public posts.
Common questions
Do I need an account to browse? ▾
No. Guests can browse donations, food rescue, emergency help, and track by reference. Login is required to request items or create listings.
What is the difference between Donor and Food Provider? ▾
Donors list everyday items or household food through donate flows. Food Providers (hotels/restaurants) list surplus Food Rescue meals on the provider path.
Can a donor request Food Rescue pickup? ▾
Yes. Donors can request Food Rescue pickup; assignment may involve admin or NGO workflows already in the product.
Can I donate money to an emergency campaign on the website? ▾
Not as a live online payment today. Campaigns may accept offline pledges when enabled; payment gateway charging is not public yet.
Who can request donated items? ▾
Receivers request for their own need. Active donors may also request another user’s available listing to help someone else.
What can volunteers do? ▾
Volunteers use volunteer dashboard and assignment paths that already exist in the product. Do not expect features that are not shipped yet.
How do NGOs join? ▾
Register as NGO, complete the organisation profile and proof requirements, then use Food Rescue and pickup tools when unlocked.
Where do I track a donation or request? ▾
Use Track with the reference code, or open your role dashboard after login.
How to donate an item, step by step
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Step 1: Create an account and sign in
Register as a donor and sign in. The first time, you are asked to accept the current Privacy Policy and Terms before you can use your account.
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Step 2: Open the donation form
Go to Donate and choose to give an item. Add a clear title, pick a category, choose the condition and enter the quantity. A short description is optional but helps people decide.
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Step 3: Add the pickup details
Enter the pickup address and an optional landmark, then the country, state, city and PIN code. Add a 10-digit mobile number for pickup and any notes about when you are available.
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Step 4: Add photos
You can add up to 5 photos. Clear photos of the actual item help receivers know what they are asking for.
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Step 5: Preview, then post or save a draft
Check everything on the preview page. Post it to make it live straight away, or save it as a draft and finish it later from My Donations.
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Step 6: Accept a request
When someone requests your item, you get a notification. Open the donation and accept the request. Only then can you and the requester see each other’s contact details to arrange pickup.
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Step 7: Hand it over and mark it done
After the handover, mark the donation as handed over. It is then completed and its status stays accurate for everyone.
Safety tips
- Your phone number is shared only with the person whose request you accept.
- Items here are given as donations. Never ask for or accept payment for them.
- Check the item before the handover and describe any defects honestly in the listing.
What happens next
- If no one comes for pickup, choose “No one came”. The request closes and the item is open for new requests.
- A request that is not completed expires after 48 hours. You can then republish the item so others can ask for it.
How to request a donated item, step by step
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Step 1: Find an item near you
Browse donations and use the category and location filters to see what is available in your city.
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Step 2: Sign in and open the item
Open the donation to see its photos, condition, quantity and area. You need to be signed in to send a request.
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Step 3: Send your request
Write a short message, enter the quantity you need and say who it is for. You cannot request your own donation, and only one request can be active on an item at a time.
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Step 4: Wait for the owner to accept
You can send up to 5 requests a day (verified NGOs are not limited). Donors can keep up to 3 open requests for someone else. When the owner accepts, you can see their contact details.
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Step 5: Collect the item and confirm
Agree on a pickup time with the owner, collect the item and confirm that you received it from your requests page.
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Step 6: Request surplus food too
Receivers can also request food listed on the Food Rescue board. You can hold up to 2 open food pickups at a time, so collect one before you request another.
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Step 7: Keep track of your requests
Your dashboard lists every request with its current status, so you can see whether it is pending, accepted, expired or completed.
Safety tips
- Contact details appear only after the owner accepts your request.
- Donated items are free. Do not pay anyone for an item listed here.
- Arrange pickup at the address and time agreed in the app, and tell the owner if your plans change.
What happens next
- If the owner does not act within 48 hours, your request may expire and the item can be posted again.
- If the owner marks “No one came”, your request is closed and you get a notification.
- If a request expires after 48 hours, you can request the item again once the donor republishes it.